Fayetteville Public Utilities will never ask for your password via e-mail or over the phone. You should only enter your FPU password in your e-mail client or our web pages.
Fake e-mails attempting to trick you into revealing your password are circulating widely these days. If you encounter an e-mail that asks for your password YOU SHOULD DELETE IT. If you recently gave your password away to one of these e-mails you should change your passwords on all major accounts as soon as possible just to be safe (banks, e-mail and any service important to you).
General recommendations for passwords:
• Do not reuse passwords between web sites. A compromise of one can be used to compromise
others.
• Passwords should at least 10-12 characters, use upper and lower case letters, numbers, and
symbols.
• An easy to remember password is better than one you have to write down.
• Passwords should not contain common words or pop culture references: NCC-1701D or
Proverbs-3:5 look like complex passwords but are on multiple ‘top 100’ lists of passwords.
• Change passwords regularly and ANYTIME you suspect yours may have been compromised.
• Use two factor authentication where possible.
Fayetteville Public Utilities takes our customers’ safety very seriously. Please take care when dealing with unsolicited e-mails and if anything seems off contact the alleged source directly to confirm they really sent it.
Be safe.
Due to the Coronavirus (COVID-19) pandemic, the FPU customer service lobbies are closed.
Our drive-thru hours are: Monday - Friday 7:30 am - 4:30 pm.
Please call 931-433-1522 if you need further assistance.

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