We are prepared for seasonal storms

Spring is here, and summer is just around the corner. While these seasons bring much fun in the sun with outdoor activities, it can also bring the occasional severe storm. In the event of a power outage, you can trust that Fayetteville Public Utilities (FPU) is ready to respond.

The major cause of most power outages comes from damage to power lines due to falling trees and branches. We work year round – through right-of-way clearing – to ensure power lines in our service territory stand little risk of being damaged by trees, branches or other types of vegetation.

Despite our best efforts, during major storms, damage can occur to transmission stations, substations and power lines. When this happens, our first priority is to safely restore power to as many customers as possible in the shortest amount of time.

We start by mobilizing our line crews and other critical staff. Every phone line available is utilized to take your outage report calls. The big problems are handled first such as damage to transmission lines, which serve thousands of people. These problems must be corrected before we can focus on other areas where more localized damage may have occurred.

FPU’s line crews inspect substations to determine if the problem starts there, or if there could be an issue down the line. If the root of the problem is at the substation, power can be restored to many customers once the problem is resolved.

Next, line crews check the service lines that deliver power into neighborhoods and communities. Line crews repair the damaged lines, restoring power to hundreds of people. If you continue to experience an outage, there may be damage to a tap line outside of your home or business. Make sure you notify FPU at (931) 433-1522, so crews can inspect these lines.

To see the diagram showing the process of restoring electricity from the transmission lines to individual homes, please click here.

We always do our best to avoid power outages, but sometimes the weather is unpredictable. Preparation is the key to keeping the lights on, and it’s also the key to making the time your power is out a little less stressful. FPU encourages you to have a Power Outage Kit stored in a convenient place in your home.  Preparing for power outages will make your time without all the conveniences of electricity a bit easier.

Your summertime Power Outage Kit should include:

  • Flashlights and fresh batteries
  • Battery-powered radios and fresh batteries
  • Candles, matches or lighters
  • Bottled water
  • Non-perishable, ready-to-eat foods (enough for three days)
  • Manual can opener
  • Cell phone charger for your vehicle
  • A contact information list that includes FPU’s phone number, your electric account number and other important emergency phone numbers for family and friends