Payment Arrangements

Fayetteville Public Utilities

Payment Arrangements Policy

To establish a procedure for extending the due date to residential and general power customers that are experiencing temporary financial hardship.

  1. The following requirements must be met to receive a payment arrangement:
    1. The account must be in the name of the person that is requesting the arrangement.
    2. A customer requesting a payment arrangement that is past the date on the disconnect notice must pay a minimum of fifty percent (50%) of the outstanding balance as a condition of being granted the extension.
  2. The payment arrangement must be signed by the customer requesting the arrangement.
  3. A customer will be eligible to receive no more than three (3) payment arrangements in a rolling twelve (12) month period.
  4. Customer cannot receive an arrangement after the designated date for that customer’s FPU billing route.
  5. In extenuating circumstances, the CEO/General Manager will make a decision whether or not to offer a customer a payment arrangement after consideration of the following factors, based upon information available from current utility records or provided by the customer or applicant:
    1. Size of past due account
    2. Customer’s ability to pay
    3. Customer’s payment history
    4. Reason for the outstanding indebtedness
    5. Other relevant factors relating to the circumstances of the customer
Approved by FPU Board of Directors – June 22, 2011
Effective date – June 22, 2011